|
|
Ï |
| Why should I consider a used or refurbished UPS over a new UPS? |
Because the life expectancy of a UPS is over 10 years and if the batteries are good a used UPS is virtually as reliable as a new UPS at a fraction of the cost.
More...
Back to Top
|
| I can't find the manual for my CyberPower UPS. Is there a copy available online? Can I get a printed hard copy? |
PDFs of the manuals are available online. Printed manuals are available, as well.
More...
Back to Top
|
| What payment methods does Power SuperSite accept? |
We accept American Express, Discover, MasterCard, VISA, COD, CyberCash, Money Orders, Company Checks and POs.
Back to Top
|
| What delivery methods are available through Power SuperSite? |
Priority Next Day, Standard Next Day, Standard Ground, International Express Air, APO/FPO Addresses, Priority Second Day and Standard Second Day are all available delivery methods.
Back to Top
|
| What are Power SuperSite's warranty, return and cancellation policies? |
For a printable version, go to: Return, Cancellation, and Warranty Policy
Back to Top
|
| Does Power SuperSite provide return shipping for the old, dead replaced batteries? |
Power SuperSite does not provide return shipping for the battery being replaced. Customers are welcome to ship the battery, at their own cost, to Power SuperSite for disposal. Alternatively, customers can take the old, dead battery to a local disposal site or car battery shop for disposal.
Back to Top
|
|
|
Q |
| What is an OEM Special? |
An unbeatable deal on great new UPS's.
More...
Back to Top
|
| Is weight a factor in selecting UPS`s at 3 Kva or less? |
Yes. A user who wants as many minutes of battery protection time as he can afford needs to look at weight. Heavier usually means more battery when comparing UPS's of the same topology.
More...
Back to Top
|
| Are high voltage versions of the models available? |
High voltage versions of all models are available for 200, 208, 220, 230, or 240 VAC applications.
More...
Back to Top
|
| Can a line interactive UPS provide dual voltage compatibility (both low and high voltage protection)? |
No line interactive UPS's provide both low and high voltage from the same UPS without using an external transformer - only online UPS's at 2500 VA or larger provide dual voltage compatibility. Call/email us with your requirements. We have the expertise and online products to help you.
More...
Back to Top
|
| What if I have a special plug? |
Power SuperSite can provide custom input or output cables to meet your special plug or receptacle needs.
More...
Back to Top
|
| Are extended run time batteries available? |
Extended run time batteries are available on UPS's sized at 2400 VA or higher. Call or email your requirements.
More...
Back to Top
|
| I put in my new batteries but my software says that the battery is discharged. |
If you have a volt meter you should first check the voltage of each battery.
More...
Back to Top
|
| My UPS has 6V11AH batteries in it, but when I typed in my unit to pull up the batteries it needs a 6V12AH showed up. Is there a difference between these two batteries? |
No there is not a difference.
More...
Back to Top
|
|
|
Ý |
| What are the features of the PRB Series…aka OneUPS? |
Inexpensive standby step wave battery backup UPS's can still have valuable features. PRB's allow user-selectable voltage limits, 2 or 5 minute low battery warning, site wiring fault alarm and battery replacement alarm before the batteries fail. Advanced battery management doubles battery life (see FAQ). 17 to 24 pound weight means more battery time for PC's, smaller telco switches, hub/router/modem clusters, etc. 2 year full, 5 year prorated warranty on new units, 2 year warranty on refurb, 1 year on demos.
More...
Back to Top
|
| What are the features of the Powerware 3115 series? |
Lightweight lowest cost basic power protection includes 7 LED display for status at a glance, verify and data line surge protector. Fail Safe/ Lan Safe III, auto shutdown, restart and event logging software on CD with data interface cable. CHECK ON OEM SPECIAL - THERE IS NO LOWER COST UPS WITH THESE FEATURES. 2 year full, 5 year prorated warranty on all new units.
More...
Back to Top
|
| What are the features of the Powerware 5105 Series… aka PRM or NetUPS? |
Mid-grade line interactive synthesized sine wave UPS's solve 5 of the most common power problems (see FAQs). Features include buck/double boost to minimize battery wear and tear, hot swap batteries, dataline surge protection jack and multi-LED status displays. 2 year full/10 year prorated warranty on entire unit including batteries. 2 years on refurbs, 1 year on demos.
More...
Back to Top
|
| What are the features of the Powerware 5119 Series... aka PRA, PRC or NetUPS SE? |
Award-winning, full featured line interactive pure sine wave UPS's assure trouble-free operation of virtually all critical loads. Output voltage is regulated to better than CBEMA guidelines without draining batteries. 3.0 to 4.0 millisecond transfer time is the fastest most consistent in the industry (see FAQ's). Lan Safe III software allows network group control of up to 64 logical devices. 2 year full/10 year prorated warranty on new units including batteries, 2 years on refurbs, and 1 year on demos. HOT DEALS on Editor's Choice 600va and 1000va models. Rackmount UPS's at 600 - 3000 va are also part of the 5119 series.
More...
Back to Top
|
| What happened to Exide? What about Deltec? NOW POWERWARE! |
Exide Electronics is now Powerware Corporation. Deltec Electronics is also part of Powerware - its manufacturing source for most single phase UPS.
More...
Back to Top
|
| What value is there in having the kind of displays found on most line interactive uninterruptible power systems? |
'Management-at-a-glance' data can save money and uncover chronic electrical problems without requiring any UPS expertise.
More...
Back to Top
|
|
|
N |
| What are the warranties of various Powerware-manufactured UPS`s? |
Power SuperSite provides the following exceptional replacement warranties from the date of your purchase.
- New 3115, PRB series standby UPS's and 5105 series line interactive UPS's = 2 years full, 5 years prorated.
- Other new Powerware UPS's up to 6 kva in size = 2 years full, 10 years prorated.
- OEM Specials = Same as corresponding new Powerware-labelled equipment.
- Factory-refurbished Powerware-manufactured UPS's = 2 years full.
- Pre-Owned (Used) products have a 30-day exchange policy and 1 year parts and labor or equal value replacement.
All have Lifetime $25,000 hardware damage protection for your critical loads via Powerware's product liability primary insurance coverage.
More...
Back to Top
|
| What good is the data line surge protection jack on the back of some UPS`s? |
It can protect the "back door" of a device whose "front door" is already protected by being plugged into one of the UPS's power outlets (receptacles).
More...
Back to Top
|
| What warranty is offered for Pre-Owned (Used) Products? |
Pre-Owned (Used) Products have a 30-day exchange policy and 1 year parts and labor repair or equal value replacement.
More...
Back to Top
|
| Why does temperature have such a dramatic effect on batteries? |
Temperature is a major factor in battery performance, shelf life, charging and voltage control. At higher temperatures there is dramatically more chemical activity inside a battery than at lower temperatures because the ions and electrons move faster in heat than in cold.
More...
Back to Top
|
| Does the depth of discharge (% of maximum load) affect cycle life of batteries? |
Yes! The harder any battery has to work, the sooner it will fail.
More...
Back to Top
|
| How can continual undercharging harm a battery? |
In many respects, undercharging is as harmful as overcharging. Keeping a battery in an undercharged condition allows the positive grids to corrode and the plates to shed, dramatically shortening life. Also, an undercharged battery must work harder than a fully charged battery, which contributes to short life as well.
More...
Back to Top
|
|
|
|
| Do gel cell batteries have a "memory" like ni-cad batteries? |
One of the major disadvantages of nickel-cadmium, or ni-cad batteries is that when they are only partially charged after several uses, they "remember" the charge limit and will not allow recharging back to 100% unless totally discharged and recharged several times. Gel cells have no such memory.
More...
Back to Top
|
| Which way does current flow? On which side should a circuit breaker be installed? |
Contrary to popular belief, current flows from the negative electrode, through the load and back to the positive electrode. Therefore, a fuse or circuit breaker is best installed between the negative post and the load. This also works well because the positive cable generally has several leads or taps connected to it.
More...
Back to Top
|
| Why can't SVR batteries be opened? |
SVR (Sealed Value Regulated), sometimes called SLA (Sealed Lead-Acid) work on the recombination principle. This means that during charging, the hydrogen produced on the positive plate to form water. This water replaces the moisture in the gel or absorbed mat separators. To work properly, this recombination process must take place with positive internal pressure.
More...
Back to Top
|
| How does a battery recharge? |
The process is the same for all types of batteries: liquid, gelled, or absorbed/starved electrolyte types.
The chemical actions that take place within a battery during charging are basically the reverse of those that occur during discharge. When a battery is charged, the lead sulfate in both plates is split into its original form of lead and sulfate. The water is split into hydrogen and oxygen. As the sulfate leaves the plates, it combines with the hydrogen and is restored to sulfuric acid. At the same time, the oxygen combines chemically with the lead of the positive plate to form lead dioxide. The specific gravity of the electrolyte increases during charging because sulfuric acid is being formed, replacing water in the electrolyte.
More...
Back to Top
|
| What protection is offered if a customer unknowingly overloads a UPS? Does it go into bypass mode and leave the equipment unprotected? |
If the UPS has a static bypass as 99% of all online UPS's do, there is a period of time (10 seconds to 20 minutes for overloads up to 125-150%) during which normal UPS operation is provided and an alarm is emitted, then they transfer to static bypass. Some models support up to 300% for 10 cycles to 10 seconds before transfer. Line interactive and standby UPS's - all single phase - rarely have bypass paths and typically will shut down on overloads with very little warning. The better ones have visible displays approximating real time load to provide guidance to the user.
More...
Back to Top
|
| I have a critical client-server environment. I was thinking of setting up a 6 kVA UPS for our 15 PC terminals, and then plugging a separate 1.5 kVA UPS into the 6 kVA unit for the servers to run on. Is this possible? Do you recommend plugging a UPS into another? |
Most standby and line interactive UPS's are subject to dropping the load even without an outage occuring when the batteries go bad. If you fail to act fast on the 'battery needs service' alarm from some 1.5 kVA UPS's, your servers could fail without the 6 kVA UPS even going on battery. Using a double conversion online UPS as the 1.5 kVA will negate that potential problem. Another possible problem is that some 6 kVA UPS output waveforms may not be 100% acceptable to some smaller UPS input discriminators - you will know that the minute you try to run the smaller UPS.
More...
Back to Top
|
|
|
|
| Every time I hit/click a [buy item] button on a product I get a download screen for ecware.exe and then eventually a timeout. So if I want to purchase from your website I cannot. |
Please call immediately at 800-741-8015 or 678-405-8015, or email sales@powersupersite.com to notify us of the product and your address for shipping quotation.
More...
Back to Top
|
