5698 Woodvalley Trace
Norcross, GA 30071
Office: 678.405.8015
Toll Free: 800.741.8015
Fax: 678.405.2778
Email:
ContactUs@PowerSuperSite.com
Store Hours:
Monday - Friday: 9:00am to 5:00pm EST
Saturday & Sunday: Closed
Uptime-Power is a Georgia-based corporation offering high quality
products at extremely competitive prices for the past 20 years. In
addition to the exceptional value we offer, we also strive to offer
excellent customer service. Although we are an e-commerce business it
is important for us to maintain the level of technical and customer
support expected from a brick and mortar business. Most of our high
value UPS's are stored here in our warehouse and every unit is tested
before shipping. In addition, we ALWAYS warranty our units and extended
warranties are available as well. Our belief is that any item worth
selling is worth standing behind.
We
have a broad knowledge base and are able to help you diagnose and fill
your power quality needs. In addition to the long list of FAQ's posted,
we are willing and able to answer any other questions you might have.
If you have a special power need that cannot be filled by the products
sold on this website, please contact us and we can almost always
customize a solution. No job is too small or too big!
Purchasing
any factory item from Uptime-Power is a no-risk venture. Your
information will never be sold or released to third parties, and our
site is secure. If you would prefer not to order on the Internet, you
can also order over the phone by calling 1-800-741-8015. There is a
30-day money-back guarantee on all items. Your unit is under warranty
from the date of purchase (length of warranty depends on the item - see
warranty information here). Any defective units still under warranty
will be replaced immediately - we'll simply mail you a new unit plus a
call tag to ship the defective unit back or notify the manufacturer if
the unit is under manufacturer's warranty. In addition, your hardware
is protected by a Lifetime $25,000 Hardware Guarantee.
You, the
customer, are our main concern. If we can help you in any way, by
simply answering a question or by designing an entire network room, let
us know. Let us be your comprehensive power protection provider. This
is our commitment to you.
Return, Exchange, Cancellation and Warranty Policy
Please
email, fax, or call us with your model and serial numbers and the
symptom(s) of the problem. No returns or warranty replacements can be
processed without an RMA (Return Material Authorization) number. This
RMA number will be provided by Uptime-Power.
Email to support@powersupersite.com
Fax to (678)-405-2778
Call (800)-741-8015
We
offer a 100% 30-day money back guarantee on all new factory-sealed
products. Customers may exchange their unit for one of equal or greater
value within those 30 days. There is a 25% re-stocking fee on all
opened merchandise, if in like new condition. Customer pays all
shipping and handling fees on returns, exchanges or replacement of
items, unless an authorized RMA has been issued to include shipping
charges.
After 30 days, some items are not returnable for any
reason. If you have a question about a particular item you intend to
purchase, please contact a Uptime-Power salesperson prior to making
your purchase.
All factory sealed "New" equipment has new
factory warranty. Consumer should follow terms and conditions of
factory warranties, warranty claims for new factory equipment should be
made directly to the manufacturer. Warranty is subject to any and all
conditions imposed by the manufacturer. Uptime-Power, will not
be liable for any claims due to malfunctioning or damaged goods if the
manufacturer is not responsible via their warranty specifications;
however, Uptime-Power may assist the customer in negotiating a
corrected end user ship date with the manufacturer. Certain
manufacturers' extended prorated warranties require the end user to
register the product within 30 days of purchase. Add the
adhesive-backed warranty label to your UPS to facilitate gaining our
assistance at a future time.
All factory 'OEM' or 'special'
equipment is warranted for 2 years unless otherwise noted. All claims
on 'OEM' or 'special' equipment should be made through Uptime-Power
directly. Uptime-Power is responsible for upholding this warranty
regardless of manufacturer limitations. Uptime-Power reserves the
right to review all claims. This warranty does not include $25,000(+)
hardware damage replacement warranties, which typically are lifetime
warranties and will be presented to the manufacturer. All shipping
charges will be paid by the customer, unless otherwise noted. As with
the typical manufacturer's warranty, Uptime-Power is not obligated
to provide an advanced exchange. Should we agree to provide an advanced
exchange, the suspect unit must be returned within 15 days at
customer's expense, or customer will be billed for the replacement unit.
All
'factory refurbished' weighing 150 lbs. or less are also typically
warranted for a period of one year from the date of purchase. Certain
exclusions may be noted at the time of purchase in your sales receipt,
invoice, or amendments.
There are no returns or cancellations on
used/pre-owned or auctioned equipment. Products are sold "as is" unless
otherwise noted on receipt of sale or proven to be defective within
seven business days of receiving product from Uptime-Power, Inc. We
reserve the right to repair or replace the unit with an equal or better
product of the same condition, quality, and features which may or may
not be of the same brand label. Customer pays shipping and handling
fees.
We offer a 30-day exchange policy on all refurbished or
demo products weighing less than 150 lbs. provided a pre-arranged trade
has been approved and RMA number assigned. Customer is responsible for
shipping.
Warranties DO NOT include on-site service unless
specifically noted in writing at the time of equipment sale. For
products up to 250 lbs., the customer is responsible for proper
shipping of the suspect equipment back to Uptime-Power. Uptime-Power will pay outbound freight for the replacement equipment to
the customer. In the case of a customer requested exchange or upgrade
to more expensive equipment, the customer is responsible for both
inbound and outbound freight charges of product and a 15% re-stocking
fee, unless otherwise noted in writing on the sales receipt at the time
of sale.
Uptime-Power, Inc., provides extended warranties for
sale on most products offered; however, these warranties must be
purchased within 30 days of sale date. (Note: Serial numbers on
products must be provided with an order to purchase an extended
warranty unless it is ordered at the time of equipment purchase.)
Typically extended warranties provide advance replacement of equipment
with equal specifications; however, the customer is responsible for the
shipping of the suspect unit back to Uptime-Power. Uptime-Power's
liability is for ground freight only. Expedited freight methodologies,
if desired, are at the customer's expense.
Copyright 2010
Information,
pricing, and images are subject to change without notice. Uptime-Power assumes no responsibility for the accuracy of the information
provided on this website and use of such information may be used at the
customer's own risk. These terms and conditions are subject to revision
and Uptime-Power will not be held liable for changes to this
document.
